Customer Service

What is Neighborhoods.com?

Neighborhoods.com is comprised of a lot of hard working folks who believe that finding the perfect neighborhood is just as important as finding the perfect home. We are a full-service brokerage that will help you find the right neighborhood and home for you.

Does Neighborhoods.com cost me anything to use?

No, Neighborhoods.com is free to use.

Does Neighborhoods.com represent a particular builder or neighborhood?

No, Neighborhoods.com is not affiliated with any builders or neighborhoods. We also do not allow ads to run on our site. Our information is accurate and unbiased.

Where do you get your information?

The listing and sales data on neighborhoods.com comes from a variety of sources including local multiple listing services (MLSs), county records, data aggregators, local experts, real estate agents and GreatSchools®.

Why don't you show neighborhoods in my city/state?

We are working hard to show neighborhoods and homes for sale in all 50 states. As you can imagine, this is a monumental undertaking but we continue to add new markets every month. If you don't see your city or state featured on Neighborhoods.com, rest assured that we are working hard to make it happen soon.

Why are some neighborhoods missing from your site?

We search far and wide to find neighborhoods to feature on Neighborhoods.com. We rely on information from MLSs, real estate agents, builders and people like you to alert us to new and interesting neighborhoods. If you don't see your neighborhood listed on our website, chances are the sources we rely on haven't alerted us to its existence. If you would like to get your neighborhood listed on Neighborhoods.com feel free to contact us.

If there is incorrect information on Neighborhoods.com, how can I fix it?

We strive to ensure the information on our site is up-to-date and accurate. But inevitably, there are things that we will miss. If you spot something that needs editing or updating for your neighborhood, please contact us.

My home is for sale, why doesn't it show up neighborhoods.com?

In order for your home to be visible on neighborhoods.com, it must be listed in the MLS and your agent must have specified that they want your home visible on IDX websites. Additionally, your agent should have specified the subdivision/neighborhood that your home is in. Also, keep in mind that it can often take a day or more from the time your home is listed on an MLS to when it shows up on neighborhoods.com.

Is my contact information published or sold?

No, the information you provide us is shared only with a Neighborhoods.com Agent or Partner Agent for the neighborhood(s) in which you have indicated an interest.

Can I find a rental home on Neighborhoods.com?

No, Neighborhoods.com does not list homes for rent. Our Agents specialize in assisting with the purchase or sale of homes. There are a variety of great online resources that help you find rental homes and we encourage you to use those websites.

How do I become an Agent or Partner Agent?

Please see our Neighborhoods.com Agent page.

How do I advertise on your site?

Neighborhoods.com does not allow advertising on our site. If your home is for sale and you want it displayed on Neighborhoods.com please make sure your real estate agent has it listed in the MLS. At this time, we do not display homes that are for sale by owner.

How do I search for homes?

To search for homes, click the search bar on any page on our site. Then type in an address, neighborhood, zip code, county, school name, city, or state.

Why should I work with the suggested agent on your site?

Our real estate experts are extremely knowledgeable about the areas you are looking to move. We are incredibly selective about which agents we partner with. If they don't work for you, they don't work with us.

How do you select which agents are featured on a property or neighborhood?

We select real estate experts who have in-depth knowledge of the area they are featured on. We only partner with responsive, helpful, and knowledgeable agents.

How do I add my neighborhood to Neighborhoods.com?

If your neighborhood falls within our coverage area but does not appear on our site, please inform us here.

How do I add a review of a neighborhood?

Navigate to the community page on Neighborhoods.com. Then click the green link "Be the first to review this neighborhood" or the green link showing how many reviews have been written.

How do I add a review of my agent?

To review an agent you have worked with, navigate to the neighborhood page you first inquired about. Click the agent's name or photo and then click the link to "Submit Your Review."

How do I create a Neighborhoods.com account and profile?

To create an account and profile, click "Sign Up" in the upper right hand corner of the homepage or any other page. You can create an account through your Google or Facebook profile or by entering your email address. After creating an account, click "My Account" in the upper right hand corner and enter your information.

What if I forgot my password?

If you have forgotten your password, you can reset it. Click "Log In" in the upper right hand corner. Then click "Forgot Password." Enter the email associated with your account and we will send you a message with a link to reset your password.

How can I keep track of homes I like?

While you are logged in, find a home you like. Under the box with the agent's information, you will see a box with a heart and the word "Favorite." Click "Favorite" and the heart will turn red. You will then receive alerts related to that home listing.

How can I keep track of neighborhoods I like?

While you are logged in, find a neighborhood you like. Under the box with the agent's information, you will see a box with a heart and the word "Favorite." Click "Favorite" and the heart will turn red. You will then receive alerts related to listings within that neighborhood.

How do I update my email address and password?

While you are logged in, click "My Account" in the upper right hand corner. Then click on "Profile." That will take you to a page with your name, email, and phone number. Update your email in the field provided. To update your password, click the box next to "Change Password." Additional field boxes will appear. Enter your current password, your new password, and then confirm your new password. Then click "Save Changes."

How do I unsubscribe from Neighborhoods.com emails?

If you would like to stop receiving emails from Neighborhoods.com, scroll to the bottom of one of the messages we sent you and click "unsubscribe."

I'm having trouble with my Homeowners' Association (HOA). Is this something Neighborhoods.com can help me with?

No, we cannot help you with your HOA. We are not affiliated with any of the neighborhoods or communities on our site.